FAQs

Helpful info about our products and services. Please Contact Us for any further questions.

I can’t see your prices?

Our prices are quoted based on quantity order. If you would like to know any prices before receiving your samples, then please let us know the leather articles you are interested in.

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How Do I Order?

Once you have chosen your selected skin(s), you need to contact us with your order.

Please state the article description fully, how many skin(s) you would like and include any special requirements. (e.g., Small or Large skins)

We will require a 50% pro-forma deposit to begin preparing your order. The deposit is based only as an estimation of the average skin size.

The accurate skins size and shipping charges will be added to the final invoice for payment. Once your order is ready and packed, we will email you a final invoice to pay so we can despatch the goods.

We will need the following information (where applicable) to set your account up in order to process your order:

FULL NAME
COMPANY NAME
INDUSTRY SECTOR/USAGE
INVOICE ADDRESS
DELIVERY ADDRESS
VAT NUMBER
TELEPHONE NUMBER
EMAIL

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What is the minimum order?

Generally, our minimum order is one skin. However, on some smaller animals we require a little more. Each individual product will display the minimum order quantity.

What Are The Shipping Costs For Leather Skins/Hides?

For UK destinations please see the pricing info below. Generally, our parcels are delivered the next working day, but can take longer during busier periods. For International Orders & Additional handling (overweight) – price by quotation. All below prices are subject to the addition of VAT.

Parcel size

Small: 79x10x10, max 30kg: £12.50

Medium: 129x10x10, max 30kg: £16.50

Large: 131x17x17, max 30kg: £20.50

Extra large (wide): 119x32x16, max 30kg: £30.50

We can deliver to most international destinations by quotation.

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How Long Will My Order Take?

After your deposit has been paid, please allow up to 3 working days to process and prepare your order. Once your leather has been selected, we will send you an email with the final price of the measured skins including shipping and request the balance to be paid. Dispatch will be on receipt of that payment.

(In extremely busy periods your order may take longer than 3 days)

Can I buy smaller piece/panel of leather rather than a full skin/hide?

We buy our leather in individual hides/skins and therefore sell them in the same way. If we were to cut away smaller segments from the hides/skins, we would be left with smaller cut misshaped hides/skins that are only suitable for smaller panel work, deeming them unusable for larger panel work.

We do have a dedicated Bespoke Room which has lots of off-cuts, panels and discontinued skins. Do make an appointment to visit and see the huge variety available in the Bespoke Room as these are replenished constantly and not available to buy online.

What Are The Postage Costs For Online Shop Orders?

Please see below prices for orders placed online, all inclusive of VAT

UK Orders:

Tracked 24 Royal Mail: £6.95

Tracked 48 Royal Mail: £5.99

DHL/UPS Tracked for above 2kg: £9.95

International Orders:

Your shipping charge will be calculated at Checkout. We can deliver to most international destinations, however if your Country is not shown at Checkout, let us know.

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Do you ship samples internationally?

Yes, we do. Please see the charges below, all prices inclusive of VAT:

EU Standard International:
£3.50 (3 to 17 business days)

EU International Tracked & Signed: £8.95 (2 to 11 business days)

ROW International Tracked & Signed: £12.00 (3 to 17 business days)

We can deliver to most international destinations, however if your Country is not shown at Checkout, let us know.

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Can you recommend a manufacturer?

Yes, we can! See More Info.

Can I visit you?

Yes, by appointment only. We carry a huge range of leather articles in our warehouse. By visiting us you can get a real feel of what leather is available. Call or email to book a consultation with one of our experts.

Appointment Slots

MONDAY to THURSDAY:  

09.00 – 11:30

13:30 – 15:30

FRIDAY:

09.00 – 11:30

Contact Us

I can’t see your prices?

Our prices are quoted based on quantity order. If you would like to know any prices before receiving your samples, then please let us know the leather articles you are interested in.

Contact Us

How do I order?

Once you have chosen your selected skin(s), you need to contact us with your order.

Please state the article description fully, how many skin(s) you would like and include any special requirements. (e.g., Small or Large skins.)

We will require a 50% pro-forma deposit to begin preparing your order. The deposit is based only as an estimation of the average skin size.

The accurate skins size and shipping charges will be added to the final invoice for payment. Once your order is ready and packed, we will email you a final invoice to pay so we can despatch the goods.

We will need the following information (where applicable) to set your account up in order to process your order:

FULL NAME
COMPANY NAME
INDUSTRY SECTOR/USAGE
INVOICE ADDRESS
DELIVERY ADDRESS
VAT NUMBER
TELEPHONE NUMBER
EMAIL

Contact Us

What is the minimum order?

Generally, our minimum order is one skin. However, on some smaller animals we require a little more. Each individual product will display the minimum order quantity.

Can I buy smaller piece/panel of leather rather than a full skin/hide?

We buy our leather in individual hides/skins and therefore sell them in the same way. If we were to cut away smaller segments from the hides/skins, we would be left with smaller cut misshaped hides/skins that are only suitable for smaller panel work, deeming them unusable for larger panel work.

We do have a dedicated Bespoke Room which has lots of off-cuts, panels and discontinued skins. Do make an appointment to visit and see the huge variety available in the Bespoke Room as these are replenished constantly and not available to buy online.

Do you have a trade price list?

We do not offer a set trade price list. Discount levels vary depending on each individual article. A general rule for a discount to apply is quantities purchased of more than 500 Sqft per article, per colour. Discount levels are subject to the Directors discretion. If you need more information, let us know.

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How long will my order take?

After your deposit has been paid, please allow up to 3 working days to process and prepare your order. Once your leather has been selected, we will send you an email with the final price of the measured skins including shipping and request the balance to be paid. Dispatch will be on receipt of that payment.

(In extremely busy periods your order may take longer than 3 days)

Why do I have to pay a deposit for my order?

We take a deposit to guarantee your order and ensure it cannot be sold to another customer. Once your order has been placed, it is sent to our warehouse where a trained member of our team chooses each item carefully. Your order is then packaged and parcelled up ready to ship. Cancellations after this lengthy process is costly. We believe our deposit scheme ensures efficiency for our customers.

When will my order be despatched once I’ve paid my final invoice?

Cut off for dispatch on day of payment is as follows:

MONDAY – THURSDAY: 14:30

FRIDAY: 12:00

Outside of these times, dispatch will be the following working day. Occasionally dispatch can fall outside of the above. Please let us know upon placing your order if it’s urgent and we will always try to accommodate your needs.

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Can I amend my order after I’ve placed it?

We will always make every effort to amend your order where possible, however we are subject to strict collection times from our couriers. Therefore, an amendment to your order may result in a delayed delivery date.

I’m missing something from my order?

We may have sent your items in separate parcels due to size/weight so please check your tracking number with the transport carrier to see if another parcel is to follow.

What is the lead time for ordering with a tannery?

Lead times will vary from each tannery. A general rule is 6 weeks plus shipping.

Can I have my leather at one substance rather than the other?

Each leather article we sell is sold within a substance range. For example; 2.0/2.2mm. This means that the hides/skins should vary from 2.0mm up to 2.2mm. If you require more towards one of the substances than please add this to your order. We will always aim to fulfil you order by selecting the lighter/heavier skins. Please note this is not a guarantee.

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What are the lead times on Horween Shell Cordovan®?

A delivery of each colour of Horween Genuine Shell Cordovan® takes around 6 months. This is due to the long tanning process and the limited availability of the shells. We always advise that you pre-order to guarantee your allocation.

Can I pre order Horween Shell Cordovan®?

Yes, pre-ordering your shells guarantee your allocation when we receive our shipment. Please note, you might be asked for a deposit.

What are your payment options?

We accept bank transfer and all major credit/debit cards.

What is your returns policy?

Any goods that are returned by agreement are subject to a 25% restocking charge.

If returned WITHIN 30 days a refund will be issued (less a 25% restocking charge).

If returned AFTER 30 days a credit will be issued on your account (less a 25% restocking charge).

Refunds and Credits will only be issued if the items are packaged and presented in the same condition as they were shipped to you.

Return carriage is at your expense. Please use a reputable tracked courier service for return.

I want to exchange all/part of my order

If you would like to exchange any items on your order then please call or email us quoting your order number.

Exchanges will only be issued if the items are packaged and presented in the same condition as they were shipped to you.

Return carriage is at your expense. Please use a reputable tracked courier service for return.

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How long will my refund take?

Please allow up to 7 working days to process a full/part refund.

International Returns

This process is more complex due to Customs obligations. Please speak to us to discuss the best option available thereby minimising the cost to you of the return. Items must be in original packing/condition and will be subject to a 25% restocking fee.

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How long will my samples take to arrive?

We aim to get your samples out within 2 days, however in busier periods it may take a little longer.

For the UK we use Royal Mail 2nd Class to post our free sample requests. Other faster services are available at additional cost during checkout if required.

We will send you an automated email on the day we post your samples.

Do you ship samples internationally?

Yes, we do. Please see the charges below, all prices inclusive of VAT:

EU Standard International:
£3.50 (3 to 17 business days)

EU International Tracked & Signed: £8.95 (2 to 11 business days)

ROW International Tracked & Signed: £12.00 (3 to 17 business days)

We can deliver to most international destinations, however if your Country is not shown at Checkout, let us know.

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I’ve received an email, but my samples haven’t arrived?

If you are in the UK and have not received your samples within 3 days of our dispatch email, then please let us know.

If you are based outside of the UK, then please refer to the Royal Mail website for delivery timescales.

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Can I track my samples?

Our standard Royal Mail 2nd service does not come with tracking.

If you have a chosen an express shipping method with tracking, then we will send you a separate email with your tracking info and a link to track your samples.

How many samples can I have?

For new customers we offer 6 free samples.

Can I Visit You?

Yes, by appointment only. We carry a huge range of leather articles in our warehouse. By visiting us you can get a real feel of what leather is available. Call or email to book a consultation with one of our experts.

Appointment Slots

MONDAY to THURSDAY:  

09.00 – 11:30

13:30 – 15:30

FRIDAY:

09.00 – 11:30

Contact Us

Do you cut panels?

We do not offer a panel service. If you send your panel dimension sizes to us, we can calculate and suggest the amount of hides/skins required for your desired project.

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Do you split skins/hides?

Yes, we do offer a Splitting Service.

Do you emboss skins/hides?

Yes, we do offer an Embossing Service.

Can you recommend a manufacturer?

Yes, we can! See More Info.

Can I have custom colour matching?

Yes, we offer a Colour Matching Service

Can you add a colour to one of your ranges for me?

If we decide the chosen colour would be a good addition to the range in question then it is possible, we may add that colour to our stock. We would require a minimum order amount first prior to ordering.

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Can you reccomend anyone for Leather Stamping?

Yes, visit our friends at the OutPost Workshop

What Are The Shipping Costs For Leather Skins/Hides?

For UK destinations please see the pricing info below. Generally, our parcels are delivered the next working day, but can take longer during busier periods. For International Orders & Additional handling (overweight) – price by quotation. All below prices are subject to the addition of VAT.

Parcel size

Small: 79x10x10, max 30kg: £12.50

Medium: 129x10x10, max 30kg: £16.50

Large: 131x17x17, max 30kg: £20.50

Extra large (wide): 119x32x16, max 30kg: £30.50

We can deliver to most international destinations by quotation.

Contact Us

What Are The Postage Costs For Online Shop Orders?

Please see below prices for orders placed online, all inclusive of VAT

UK Orders:

Tracked 24 Royal Mail: £6.95

Tracked 48 Royal Mail: £5.99

DHL/UPS Tracked for above 2kg: £9.95

International Orders:

Your shipping charge will be calculated at Checkout. We can deliver to most international destinations, however if your Country is not shown at Checkout, let us know.

Contact Us

I am based in the EU - what export charges will there be?

EU Export and associated charges:

On our invoice:

Carriage Charge
 – based on an individual quotation of shipment to your country, taking into account weight and dimensions.

Charged by the Freight Courier prior to release to you - The courier will contact you directly once the shipment has arrived into Customs to request payment of:

VAT
 applicable to your own country’s rate payable to the Courier. Of course, you will be able to claim back your VAT in your usual way if you are a VAT registered business *.

Customs admin fee: each EU country’s Customs sets its own disbursement fee. Typically, around £15 but does vary.

Duty: None payable (on most products) because we have signed a free trade agreement with the EU, there are no Tariff Duties due.

* Note for VAT Reg Customers: It is a good idea to register for an EORI number to be used on future shipments (many of our EU customers now have one) but in the meantime your VAT number is sufficient and that will enable Customs to clear the goods once you have paid the above charges. Please let us have your EORI or VAT numbers on placing your order.

How long will my parcel take to arrive?

DHL/UPS Parcels generally deliver the next working day, however we do ask you please allow up to 2 days.

Royal Mail Services as indicated.

How do I track my parcel?

Once your parcel is shipped from our warehouse, you will receive an automated email with your tracking number.

If you don't receive a tracking number, let us know.

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Do you ship internationally?

Yes we do!

Web Orders: Your shipping charge will be calculated at Checkout. We can deliver to most international destinations, however if your Country is not shown at Checkout, let us know.

Leather Orders: Your shipping cost will be calculated once your skins/hides have been selected and packaged. At that point you will receive an email from us outlining the final balance to be paid including shipping costs.

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Can I arrange my own shipping?

If you wish to use your own carrier, we can only accept this under the following 2 conditions:

1. All the arrangements must be made by you. We can supply you with the weight and dimensions of your parcel(s)

2. You provide us with the labels, including a bar code to attach to the parcel(s) to prevent us having to complete any paperwork for the carrier. A&A Crack & Sons Ltd are not responsible for damage/loss when using your own shipping methods.

Can I order from one country and deliver to another?

Yes, we can ship to any destination. We would need to check if there are any restrictions for some countries before quoting.

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